TY - GEN
T1 - Technician Scheduling and Staffing for Medical Procedures in Heart Rhythm Services
AU - Wang, Feifan
AU - Huang, Yu Li
AU - Graff, Susan
AU - Peterson, Joshua
N1 - Publisher Copyright:
© 2023 IEEE.
PY - 2023
Y1 - 2023
N2 - Technician is an essential role in a medical procedure. A technician team is often faced with a high workload variability due to uncertain procedure case number and case duration. Traditional manual technician schedule with a fixed shift may not be able to address the variability, leading to technician shortage, extra cost on technician overtime and technician dissatisfaction. This paper is motivated by a technician scheduling and staffing problem in the Heart Rhythm Services. Historical data of medical procedures are evaluated and show high uncertainty of medical procedures, resulting in the daily technician demand distribution that has a peak in the morning and a long right tail. Hospital may employ excessive number of technicians but still experience technician shortage. An integer programming model is proposed to schedule technicians, and a technician scheduling tool with a user-friendly interface is developed. The tool is shown to be able to improve technician coverage and reduce the use of overtime. Besides, we also present the capability of the tool in supporting technician staffing and determining technician team configuration.
AB - Technician is an essential role in a medical procedure. A technician team is often faced with a high workload variability due to uncertain procedure case number and case duration. Traditional manual technician schedule with a fixed shift may not be able to address the variability, leading to technician shortage, extra cost on technician overtime and technician dissatisfaction. This paper is motivated by a technician scheduling and staffing problem in the Heart Rhythm Services. Historical data of medical procedures are evaluated and show high uncertainty of medical procedures, resulting in the daily technician demand distribution that has a peak in the morning and a long right tail. Hospital may employ excessive number of technicians but still experience technician shortage. An integer programming model is proposed to schedule technicians, and a technician scheduling tool with a user-friendly interface is developed. The tool is shown to be able to improve technician coverage and reduce the use of overtime. Besides, we also present the capability of the tool in supporting technician staffing and determining technician team configuration.
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U2 - 10.1109/CASE56687.2023.10260461
DO - 10.1109/CASE56687.2023.10260461
M3 - Conference contribution
AN - SCOPUS:85174405477
T3 - IEEE International Conference on Automation Science and Engineering
BT - 2023 IEEE 19th International Conference on Automation Science and Engineering, CASE 2023
PB - IEEE Computer Society
T2 - 19th IEEE International Conference on Automation Science and Engineering, CASE 2023
Y2 - 26 August 2023 through 30 August 2023
ER -