Patient preferences for telehealth services in a large multispecialty practice

Jon O. Ebbert, Priya Ramar, Sidna M. Tulledge-Scheitel, Jane W. Njeru, Jordan K. Rosedahl, Daniel Roellinger, Lindsey M. Philpot

Research output: Contribution to journalArticlepeer-review

1 Scopus citations


Introduction: Telehealth service provision has accelerated during the Coronavirus disease 2019 (COVID-19) pandemic. As the pandemic continues, clinical practices have discovered ways to resume operations. Opportunities exist to understand patient preferences for telehealth clinical services and to tailor offerings to different demographic groups. Methods: We conducted a survey of patients receiving telehealth services through our outpatient practice to understand the types of healthcare services for which patients report preferences for telehealth. Results: We received 551 survey responses (response rate = 20.8%; 551/2650). More than half of patients indicated being ‘very likely’ to use telehealth services to refill medication(s) (67.3%), prepare for an upcoming visit (66.1%), review test results (60.3%), or receive education (54.2%). Males had lower odds of preferring telehealth services for reviewing test results (odds ratio (OR) = 0.57; 95% confidence interval (CI): 0.34–0.94) or mental health issues (OR = 0.54; 95% CI: 0.38–0.77). Respondents who received a video visit were significantly more likely than those who received a telephone visit to report preferences for using telehealth for education, care plan discussions, long-term health issues, and mental health. Discussion: Patient preferences for telehealth services vary by services provided and respondent demographics. Experience with telehealth increases the likelihood for future use of these services.

Original languageEnglish (US)
Pages (from-to)298-303
Number of pages6
JournalJournal of Telemedicine and Telecare
Issue number4
StatePublished - May 2023


  • COVID-19
  • Telemedicine
  • pandemic
  • patient preference
  • survey

ASJC Scopus subject areas

  • Health Informatics


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