Engineering the EMR habitat through workflow design in a specialty setting

Patricia A. Nail, Yu Li Huang

Research output: Contribution to journalArticlepeer-review


Electronic medical records (EMRs) are the wave of the near future for healthcare documentation. Organisations have begun the process of integrating electronic workflows with their existing and the evidence-based work. Basic workflow analysis is essential to accomplish the goals of a well-integrated EMR which sets a standard for balanced organisational ecology and a stable EMR habitat for the system and its users. This paper presents a standard approach for analysing the needs and workflow impact of EMR implementation. Results presented here are garnered from EMR implementation in a cardiology specialty to demonstrate a best practice standardised regimen for identifying pitfalls and procedural issues related to implementation of EMR and addressing those issues in a manner consistent with easing adaptation to the entire EMR habitat. The example of medication refill demonstrates the rapid changes of turnaround time from two to three days to less than 2 hours and a 6% improvement in patient satisfaction.

Original languageEnglish (US)
Pages (from-to)124-141
Number of pages18
JournalInternational Journal of Healthcare Technology and Management
Issue number2
StatePublished - 2015


  • EMRs
  • HIM.
  • electronic medical records
  • health information management
  • health system
  • healthcare
  • implementation
  • patient satisfaction
  • process improvement
  • workflow

ASJC Scopus subject areas

  • Leadership and Management
  • Health Informatics


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