Development and Implementation of a Team-Based, Primary Care Delivery Model: Challenges and Opportunities

Jay D. Mitchell, Jordan D. Haag, Eric Klavetter, Rachel Beldo, Nilay D. Shah, Lori J. Baumbach, Gerald J. Sobolik, Lila J. Rutten, Robert J. Stroebel

Research output: Contribution to journalArticlepeer-review

4 Scopus citations


In this article, we describe the implementation of a team-based care model during the first 2 years (2016-2017) after Mayo Clinic designed and built a new primary care clinic in Rochester, Minnesota. The clinic was configured to accommodate a team-based care model that included complete colocation of clinical staff to foster collaboration, designation of a physician team manager to support a physician to advanced practice practitioner ratio of 1:2, expanded roles for registered nurses, and integration of clinical pharmacists, behavioral health specialists, and community specialists; this model was designed to accommodate the growth of nonvisit care. We describe the implementation of this team-based care model and the key metrics that were tracked to assess performance related to the quadruple aim of improving population health, improving patient experience, reducing cost, and supporting care team's work life.

Original languageEnglish (US)
Pages (from-to)1298-1303
Number of pages6
JournalMayo Clinic proceedings
Issue number7
StatePublished - Jul 2019

ASJC Scopus subject areas

  • Medicine(all)


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