A tutorial on business process improvement

Thomas R. Rohleder, Edward A. Silver

Research output: Contribution to journalArticlepeer-review

53 Scopus citations


Considering the strategic importance of business process improvement, it is imperative that educators, students, and practitioners be familiar with this topic. Thus, the intention of this tutorial is to provide a guiding framework for carrying out improvements of business processes. We present numerous illustrative examples, taken from our personal experiences and those of our students, as well as from the literature. An extensive reference list is provided, thus pointing the interested reader to sources of further detail on specific topics.

Original languageEnglish (US)
Pages (from-to)139-154
Number of pages16
JournalJournal of Operations Management
Issue number2
StatePublished - May 1997


  • Implementation
  • Innovation
  • Process design
  • Process improvement
  • Productivity

ASJC Scopus subject areas

  • Strategy and Management
  • Management Science and Operations Research
  • Industrial and Manufacturing Engineering


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