@inproceedings{efa7a16e5f394710952219258025dc14,
title = "Artificial intelligence to organize patient portal messages: A journey from an ensemble deep learning text classification to rule-based named entity recognition",
abstract = "Since the turn of the millennium, numerous healthcare venues all over the world have made a standard of communication transition from the classic telephone call to a sophisticated online patient portal system. More and more, a majority of patients prefer using portal-style communication for clinician contact, checking lab results, and other informational transactions, in which hundreds of thousands of patient portal messages (PPMs) are daily generated as free-text data with multiple requests often buried in one single message. Thus, there is a pressing need to design and implement artificial intelligence (AI) algorithms to accurately organize this wealth of data in a timely fashion. With the present contribution, an attempt was made to first develop an ensemble deep learning text classification component and then integrate it with rule-based named entity recognition to categorize free-text PPMs submitted under the 'Non-Urgent Medical Question' subject in the patient portal as either containing active symptom descriptions or logistical requests (e.g., appointment rescheduling).",
keywords = "Patient portal messages, ensemble deep learning, text analytics, text classification",
author = "Tafti, {Ahmad P.} and Sunyang Fu and Aditya Khurana and Mastorakos, {George M.} and Poole, {Kenneth G.} and Traub, {Stephen J.} and Yiannias, {James A.} and Hongfang Liu",
note = "Funding Information: We would like to acknowledge Erin Bolen, Austin Eells, Michelle Higgins, Tyler Jarvis, and Christopher Mackintosh, all medical students at Mayo Clinic Alix School of Medicine - Arizona Campus. Publisher Copyright: {\textcopyright} 2019 IEEE. Copyright: Copyright 2020 Elsevier B.V., All rights reserved.; 2019 IEEE International Conference on Bioinformatics and Biomedicine, BIBM 2019 ; Conference date: 18-11-2019 Through 21-11-2019",
year = "2019",
month = nov,
doi = "10.1109/BIBM47256.2019.8982942",
language = "English (US)",
series = "Proceedings - 2019 IEEE International Conference on Bioinformatics and Biomedicine, BIBM 2019",
publisher = "Institute of Electrical and Electronics Engineers Inc.",
pages = "1380--1387",
editor = "Illhoi Yoo and Jinbo Bi and Hu, {Xiaohua Tony}",
booktitle = "Proceedings - 2019 IEEE International Conference on Bioinformatics and Biomedicine, BIBM 2019",
}